Exchange/Refund Policy

For a more prompt exchange/refund,
Please keep your invoice!

If it necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

– Returned in original packaging
– Returned to Florida Granite (10) days
– Returned to Florida Granite in resellable condition
– Copy of invoice enclosed with merchandise
– Enclosed a brief letter of explanation
– A $10.00 exchange fee must accompany merchandise returned for exchange
– Merchandise returned for refund is subject to a 25% restock fee
– All returns must be prepaid;
No COD’s accepted

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.

Any questions concerning an exchange/refund should be directed to our customer service department at (877) 354-7264. If merchandise you receive is defective, call our customer service department for instructions.

For a prompt exchange/refund, return all merchandise to:

Florida Granite
536 NE 195th street
North Miami Beach, FL 33179
ATT: Customer Service